Terms of service

Terms of Service

Welcome to AL-RAFAY Electric Store. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our services.

1. General Information

AL-RAFAY Electric Store provides industrial electronics, automation components, electrical products, and related solutions. By using our website, you confirm that you accept these terms and agree to follow all applicable rules and policies.

2. Product Information

We make every effort to provide accurate product descriptions, specifications, images, and pricing. However, slight variations may occur.

Customers are responsible for checking product specifications and compatibility before purchasing. If you need assistance, you can contact our support team before placing an order.

3. Pricing & Availability

Product prices are subject to change without prior notice.
Product availability may vary depending on stock.
We reserve the right to update, modify, or discontinue any product at any time.

4. Orders & Payments

By placing an order, you agree to provide accurate billing, shipping, and contact information.

Orders will be processed after confirmation and successful payment (where applicable).

AL-RAFAY Electric Store reserves the right to cancel or refuse any order due to incorrect information, pricing errors, stock issues, or suspicious activity.

5. Shipping & Delivery

We aim to deliver orders safely and on time. Delivery times may vary depending on location, courier service, or other circumstances beyond our control.

Customers must provide accurate shipping details. We are not responsible for delays caused by incorrect information provided by the customer.

6. Installation & Product Usage

Electrical and automation products should be installed and used according to proper guidelines.

AL-RAFAY Electric Store is not responsible for product damage caused by:

Incorrect wiring
Wrong installation
Overload or short circuit
Improper usage
Unauthorized modification or repair

Professional installation is recommended for industrial electrical products.

7. Returns, Refunds & Warranty

Returns, refunds, and warranty claims are handled according to our Return & Refund Policy.

Warranty coverage depends on the manufacturer’s terms and does not cover damage caused by misuse, incorrect installation, or external electrical faults.

8. Intellectual Property

All website content including logos, images, product information, and branding belongs to AL-RAFAY Electric Store and may not be copied or used without permission.

9. Limitation of Liability

AL-RAFAY Electric Store will not be responsible for indirect losses, production losses, equipment damage, or other issues resulting from improper use or installation of products.